EternityCrm – AI-Powered CRM for Sales, Customers & Conversations

Why EternityCRM

Scattered conversations become one connected customer experience.

Without EternityCRM

WhatsApp chats on personal phones
Email threads in separate inboxes
SMS lost between team members
Call notes on sticky notes
Spreadsheets nobody updates

Context lives in silos. Leads slip through. Nobody knows who spoke to whom — or what happens next.

With EternityCRM

Every channel lands in one customer timeline
Deals move through a real pipeline — with AI Mode assisting
Campaigns reach leads on WhatsApp, email, SMS & calls
Delivery tracked end-to-end, with automatic retries
Roles & permissions keep data visible to the right people
Event guests get QR tickets — scanned at the door for verified entry

Your team always knows who spoke to the customer, when, and what happens next.

Omnichannel communication

WhatsApp, email, SMS & calls — unified.

One customer, every channel, full context. EternityCRM keeps the conversation history together no matter how the customer reaches you.

Templated & freeform messaging

Transactional email

SMS

Templated & freeform SMS

Voice calls

WebRTC quality metrics

Unified customer timeline

Every message, call & note in one thread

Delivery & quality tracking

Sent → delivered → read, with retries

Sarah Nakato · Nakato Events

Deal: Corporate event package · Negotiation

Open deal

Can you send the revised proposal today?

WhatsApp · 09:14 · Delivered

Proposal_v3.pdf — sent via campaign email

Email · 10:02 · Opened

Got it, reviewing now 👍

SMS · 12:47 · Read

AI suggestion

Deal is in Negotiation with strong engagement. Suggest: follow-up call tomorrow 10am + task reminder.

AI that works alongside your team

Your AI copilot for leads, deals & campaigns.

Not a buzzword — real agents in the product: a Lead Handler that works inbound leads, agents for contacts, campaigns & analytics, and AI Mode on every lead and deal.

Customer asks

Inbound message or call arrives

AI understands

Intent parsed via your chosen text & voice models

CRM identifies

Customer identity matched & duplicates reviewed

AI responds

Drafts a reply grounded in your knowledge base

Team takes over

Sales gets full context, human-in-the-loop

Lead Handler Agent

A built-in agent that engages new leads automatically — so inbound interest is answered the moment it arrives.

AI Mode on leads & deals

Switch any lead or opportunity into AI Mode, or set it workspace-wide. Configure text, voice, embedding, transcription & speech models.

Analytics agent

Pipeline health, conversion trends and churn insights surfaced in AI Analytics — with provider failover that keeps replies flowing.

Sales pipeline

Your team always knows what happens next.

Opportunities move through clear stages — with stage history, probability and close dates on every deal.

Stage 1

Qualification

New leads captured from scraper, QR events & AI

Stage 2

Proposal / Quote

Send proposals as email attachments or payment links

Stage 3

Negotiation / Review

Every call, message & meeting logged on the deal

Stage 4

Closed Won

Customer pays via a secure payment link

Stage 5

Closed Lost

Lessons captured in notes — pipelines learn

Stage history

See who moved a deal and when

Probability & value

Track deal value, close date & win likelihood

Meetings & tasks

Schedule follow-ups directly on the deal

Customer 360

The complete picture of every customer.

Contacts, accounts, opportunities, cases, tasks, meetings, notes and communications — linked to one identity, kept clean by Duplicate Review.

Unified identity across leads, contacts & accounts
Cross-entity activity feed — notes on everything
Duplicate suggestions merged by a manager workbench
Import & export your data whenever you need it

James Mugisha

Mugisha Logistics · Account

Customer 360

Open deal

Proposal

Tasks

3 open

Cases

1 resolved

"Confirmed delivery for Friday" · 2d ago

Call · 6 min · quality 4.5 MOS · 3d ago

Note: prefers WhatsApp over email ? 5d ago

Payment link opened · 1h ago

Campaigns & automation

From lead capture to follow-up — on autopilot.

Campaigns, lead lists and the Lead Handler agent work the queue while your team focuses on conversations.

New leads are captured

Scraped from Google Maps & LinkedIn, scanned from QR codes at events, or imported in bulk.

Leads are added to a list

Segmented into lead lists — ready for targeting.

A campaign goes out

WhatsApp templates, email, SMS or call scripts — scheduled in batches and dispatched by workers.

Delivery is tracked & retried

Accepted → sent → delivered → read. Failures auto-retry with one-click retry passes when needed.

Your team gets the warm lead

Replies land in the customer timeline — with AI suggestions ready.

Batch scheduling Payment links QR event capture Event QR tickets Door check-in scanner Team chat Calendar

Security & trust

Built for teams that take data seriously.

Role-based access

Custom roles with granular permissions — dashboard, customers, campaigns, settings & more.

Secure authentication

Session-based auth with protected routes on every module.

Team permissions

Owner visibility scoping and access delegations keep records seen by the right people.

Auditability

Stage history, decision logs in Duplicate Review and a cross-entity activity feed.

FAQ

Frequently asked questions.

Everything teams usually ask before switching to EternityCRM.

What is EternityCrm?

EternityCrm is an AI-powered CRM that unifies your leads, sales pipeline, campaigns, and every customer conversation — WhatsApp, email, SMS, and calls — into one intelligent workspace, with AI agents working alongside your team.

Which messaging channels does EternityCrm support?

WhatsApp, email, SMS, and voice calls are all built in and unified per customer. Inbound and outbound messages from every channel land on the same customer timeline, so your team always has the full conversation in one place.

How does the AI work inside the CRM?

AI drafts and refines your replies, scores lead sentiment, summarizes long conversation histories, and can run campaign follow-ups automatically — from lead capture to follow-up, on autopilot. You stay in control: every AI action is logged on the customer record.

Can I run campaigns across multiple channels?

Yes. Build a campaign once and deliver it over WhatsApp, SMS, or email with automatic channel fallback — if one channel fails or is unavailable, the next configured channel takes over so your message still gets through.

Does EternityCrm include a sales pipeline?

Yes. Track leads, accounts, and opportunities through customizable pipeline stages with due-date follow-ups, activity feeds, and AI-suggested next steps so your team always knows what happens next.

Is my data secure?

EternityCrm uses role-based access control with granular permissions, session-based authentication, per-record visibility scoping, and full auditability — stage history, decision logs, and a cross-entity activity feed.

Can EternityCrm handle event registration and door check-in?

Yes. Invite guests through a campaign, collect payments with built-in payment links, and every guest receives a QR ticket — paid or free. At the venue, staff scan tickets with the built-in door check-in scanner for fast, verified entry and live attendance counts.

How do I get started?

Book a demo or start exploring free — no credit card required. Setup takes minutes: connect your channels, import your leads, and your AI copilot is ready to work alongside your team.

One CRM for every
customer conversation.